Conduct weekly / monthly meeting to review performance, disseminate Company information, address common problems and concerns and rally the team to achieve goals

Set weekly production target for team of agents

Identify agents development needs and work with Training Department to schedule appropriate technical , product and skills training

Accompany agents on customer visits to support and improve sales skill

Develop agents in line with career development / training requirements of the Company

Responsible for the activation of the agents

Motivate by providing support , recognizing good performers and arranging appropriate team-building activities

Review agent performance against target and identify training needs

Ensure agents work in accordance with Company standards, the regulation and ethics and maintain licensed status

Make necessary decisions based on agent performance

Handle complaints in a timely and professional manner

Host events for customers to develop new and long-term relationship.

Ability to handle pressure and meet deadlines

High sales orientation to meet the sales targets consistently